Shipping policy

Shipping Policy

Last updated: September 2, 2026

At WALKIO, we want every order to arrive safely and as quickly as possible. Our products may be fulfilled and shipped by trusted third-party fulfillment partners located within Europe or other regions, depending on the product and destination.

Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.

Delivery Times

Delivery times vary depending on the product, destination, fulfillment location and shipping carrier.

The estimated delivery time shown at checkout or on the relevant product page applies to your order.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, holidays or other unforeseen circumstances.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, WALKIO may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.

Tracking

When tracking is available for your order, we will provide the tracking information by email once your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.

International Shipping

WALKIO may ship to destinations within the European Union and other countries where shipping is available.

For orders shipped outside the European Union, additional customs duties, import taxes or other charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at walkio.store@gmail.com and provide your order number.

We will work with the relevant shipping or fulfillment partner to investigate the shipment and help resolve the issue.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at walkio.store@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.